Cancellation, Return & Refund Policy
1. Cancellation Policy
- Order Confirmation Call: Following your order placement, our team will call you to confirm your order details and shipping address. You may choose to cancel your order directly during this confirmation call.
- 1-Hour Cancellation Window: If you wish to cancel outside of the confirmation call, you must do so within 1 hour of placing the order by contacting our Customer Support team at +91-6300803894.
- Post-Processing: Once the 1-hour window has passed or the order has been confirmed and dispatched, cancellations can no longer be accepted.
2. Return Policy
- We do not accept returns on any delivered items once received.
- If you experience any issues with your delivered items (e.g., damaged, missing, or incorrect products), please reach out to us immediately at +91-6300803894 so we can assist you and make it right.
3. Refund Policy
Refunds are processed back to your original payment method under the following circumstances:
- Unsuccessful Deliveries: If your order cannot be delivered due to an issue on our end.
- Order Issues: If there is a verified problem with your items or delivery.
Requirements & Timeline:
- Reporting Window: Any order issues must be brought to our attention within 1 hour of receiving the delivery. Issues reported after this window may not be eligible for a refund.
- Processing Time: Once an issue is verified and approved, refunds are processed within 48 hours to your original payment method.
Customer Support
If you have any questions or need assistance with your order, please contact us:
- Phone / WhatsApp: +91-6300803894
4. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect We collect basic information required to process your orders, including your name, phone number, shipping address, and order details.
How We Use Your Information Your information is used strictly to:
- Process, confirm, and deliver your orders.
- Contact you via phone call or WhatsApp (+91-6300803894) regarding order updates or support requests.
- Promote our latest products, special offers, and seasonal updates.
- Improve our products and customer service.
Data Sharing & Protection We do not sell, rent, or trade your personal data to third parties. We only share relevant details with trusted delivery partners to ensure your order reaches you safely.
Contact Us For any privacy-related questions or data requests, please reach out to our team at +91-6300803894.
